Skip to main content

Unrecognized Payments

I got charged for a purchase I didn't make. What should I do if I suspect fraudulent activity?

All real-money purchases for Guardian Tales are made through the Google Play Store or the Apple App Store. This means that we do not handle your orders directly. Rather, orders are processed by Google or Apple respectively, and they inform us what's been purchased and that it needs to be delivered.

As such, if you notice a charge you don't recognize, please get in touch with Google/Apple, and they'll be able to advise you on how to proceed.