Skip to main content

Error 4001

Updated

Warning!

Before attempting any of the troubleshooting suggested in this article, make sure your account is linked to a secure login method.

If your account is not linked, it will be lost.

You can find instructions on how to link your account here.

Troubleshooting

To resolve this issue, you'll first need to ensure you're logged out of your account. You can do this via the Server selection button on the startup screen.

  1. Open the game and wait for the title screen to appear.
  2. Tap on the "Server" button in the top-right corner of the screen (It will say Asia, North America, Europe, Latin America, or Oceania)
  3. Choose a different server than the one currently selected.
  4. Read the warning and tap the "Confirm" button.

The second thing you need to do is clear your device's Guardian Tales app cache.


[Android]

  1. Go to device setting > App > Guardian Tales
  2. Select Storage > Clear Cache > Clear Data
  3. Restart your device.
  4. Re-download the game.

[iOS]

  1. Hold the power button until "Slide to Power off" displays and turn it off.
  2. Hold the power button until your device opens again.
  3. Go to Settings > General > iPhone / iPad Storage and wait for the app list to load.
  4. Find the app here and click on it, then click the "Delete App" button. This option also deletes all temporary and cached data.
  5. Re-download the game from the App Store.